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The C.O.R.E. of Leadership
Kaplan Centre for Corporate Learning - Leadership & Management Series |
Four key building blocks of being an effective leader will be covered in this programme to increase your confidence as a manager or supervisor to achieve better performance!
What will be covered (2 Days):
• Communication strategies ¨C Motivating and inspiring others through effective interpersonal communication and increasing employee commitment by communicating organisational goals, strategies, structures and policies effectively.
• Operations strategies ¨C Effective use of team members as resources through delegation, problem solving using critical and creative thinking.
• Relationship strategies ¨C Building a high-powered team to improve performance and developing positive relationships through open communication and effective negotiation skills.
• Evolution strategies ¨C Creating a focused team that embraces change and ready to move forward as an organisation through identifying your own strengths, commitment level and development opportunities as a manager or leader.
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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The G.I.F.T. - Getting Inspired for Tomorrow
Kaplan Centre for Corporate Learning - Leadership & Management Series |
o This programme will you to navigate your careers and formulate a plan to have a better footing in today's slippery and ever changing work scenario - to stay relevant and valuable to yourselves and your careers/organizations!
o What will be covered (2 days):
• Thinking about Thinking
• Taking stock - do you know where you are going to?.......
• Learn how to stay relevant
• Know how to differentiate between employer security and employability security
• What need to be done to stay relevant
• Where to look for help to building a strong branding and identity
• How to network and build centers of influence
• Understand what are the impact of paradigms on one's career and employability
• How to develop an action plan so as not to become redundant in one's choice of career
• Develop a PLAN B - nothing is ever going to stay the same for long.
• What are the options - stay or leave your current job
• How to stay current and remain employable at all times
• Developing an action plan to brand yourself.
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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The Art of Effective Delegation
Kaplan Centre for Corporate Learning - Leadership & Management Series |
o This programme focuses on the need to release power and position and to build trust amongst your people under you through empowering them so that they are committed and posses the sense of ownership as well as alignment to your organisation¡¯s intent.
o What will be covered (2 days):
• Communicating effectively when delegating tasks
• Effective methods of allocating work efficiently and effectively
• Empowering others to take personal responsibility for work
• Implementing effective monitoring systems
• Using feedback for increased openness and honesty
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Critical Skills for New Managers
Kaplan Centre for Corporate Learning - Leadership & Management Series |
Designed to equip newly promoted managers, you will discover a greater awareness and understanding of your own strengths, preferences and traits. You will also learn how you can seek to work and influence those who have a working relationship with you as a manager and how to think and behave as a manager.
o What will be covered (2 days):
• Knowing myself
• What is management and what do managers do?
• The manager as a leader
• Leading through communication
• Dealing with difficult staff
• Creating and leading winning teams
• Winning for the organisation
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Building High-Performance Teams!
Kaplan Centre for Corporate Learning - Leadership & Management Series |
o This highly interactive and experiential workshop will help you to appreciate the importance of team and team management and how you can leverage on teamwork to help you achieve your departmental and organisational goals.
o What will be covered (2 Days):
• Interpersonal & relationship-building skills
• Exploring self and team inventory
• Giving and receiving feedback
• Identifying team purpose and values
• Developing shared vision
• Team development stages
• Establishing team rules, roles and responsibilities
• Driving team dynamics
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Interviewing and Recruiting Smart
Kaplan Centre for Corporate Learning - Leadership & Management Series |
o As much as using the right tool for the job yields results, hiring the right staff is critical to your success in an organization. This programme will equip you with the skills to find and recruit the best candidates for your team. The programme will bring you through the process of how you can interview and select new hires more effectively and smartly.
o What will be covered (2 days):
• Recruitment and selection issues
• Developing a selection system
• Creating a Position Profile
• Sourcing for Candidates
• The format of Interview
• Competency-based and Behavioural Interviews
• Questioning Skills
• Identifying cracks in a CV
• Mistakes Interviewers and Hirers make
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Coaching and Mentoring
Kaplan Centre for Corporate Learning - Leadership & Management Series |
o It¡¯s every leader¡¯s responsibility to inspire and motivate his people to realise their potential. This workshop will enhance your ability to develop people¡¯s potential by drawing out their capacity to focus, learn and innovate through effective coaching and mentoring skills
o What will be covered (2 days):
• Essence of coaching & mentoring
• Makings of an effective coach and mentor
• Mentoring in Action
• Coaching Model
• Motivating high-level performance
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Decisive Strategy: From Theory to Practice
Kaplan Centre for Corporate Learning - Leadership & Management Series |
o Strategy can vary from always paying your accounts payable late, to targeting Russian ¨¦migr¨¦s interested in investing in real estate in Singapore. The critical points are focus and alignment. This highly interactive case-driven workshop will provide a usable framework for organization seeking a fresh approach to creating extraordinary business value. This Seaquense © methodology has been successfully applied to MNCs like Raffles City Hotels, Nexia International and Canon.
o What will be covered (1 day):
• Definitions & elements of Strategy
• Trend analysis
• Strategy 100 ¨C at its most basic
• Customer Value migration
• Competitive analysis
• Translation to KPIs
• Strategy Mapping
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Applying Critical Thinking
Kaplan Centre for Corporate Learning - Leadership & Management Series |
o ¡°Think critically!¡± is a common exhortation we are challenged with. This workshop will provide you the answers!
• What really is critical thinking?
• What is the difference between critical thinking, creativity and innovation?
• Why do we need think critically?
• How do apply critical thinking?
• What are the pitfalls of critical thinking?
• How do we develop the skill to apply critical thinking?
• How do we connect critical thinking, creativity and innovation?
o What will be covered (2 days):
• Thinking about Thinking
• Concept of critical thinking
• The Thinking Brain ¨C how your brain works?
• Thinking differently
• Applying thinking tools to solve real problems
• Building your Thinking Mindest
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Presenting with Impact
Kaplan Centre for Corporate Learning - Communication Series |
o How you present your message is as important as the message you are presenting. This hands-on workshop will allow you to experience how you can make an impact through employing effective presentation skills and make you a more confident presenter.
o What will be covered (2 Days):
• Critical factors of an Effective Presentation
• Structuring your message / content
• Using the right media
• Verbal and non-verbal communication
• Coping with fears and frights
• Handling questions / objections
• Creative Ideas for presenters
• Checklist & Tips to avoid pitfalls
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Handling Difficult People
Kaplan Centre for Corporate Learning - Communication Series |
o This programme helps you to identify and deal with various type of difficult behaviour which may be encountered in the workplace. You will learn how to respond positively in such situations and how not to take things personally. More importantly, you will discover how you can bring out the best in people at their worst!
o What will be covered (2 days):
• Getting to know difficult people
• Ways of handling difficult behaviour and people
• Understanding human behaviour
• Task focus vs People focus
• What influences behaviour
• Surviving through skilful communication
• Bringing out the best in people at their worst
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Influencing Others Positively
Kaplan Centre for Corporate Learning - Communication Series |
o It is becoming increasingly important that you be able to influence and persuade others positively in today¡¯s demanding environment. Using the right skills, you should be able to influence others with your opinions, rights and feelings and achieve greater success.
o What will be covered (2 Days):
• Understanding Communication Types
• Key Skills ¨C Listening, Speaking & Non-verbal Communication
• Persuasion strategies
• Developing Assertiveness
• Conflicts and conflict resolution
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Negotiating for Success
Kaplan Centre for Corporate Learning - Communication Series |
o Everyone negotiates! A key factor to your organisation¡¯s success is your ability to negotiate effectively with external customers, internal customers, suppliers, competitors and in fact, all stakeholders! This programme aims to equip you with negotiating skills to reach more satisfactory outcomes.
o What will be covered (2 Days):
• Basic principles of negotiation
• Characteristics of negotiation
• Key interpersonal skills
• The goal of negotiation
• The negotiation process
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Effective Telephone Technique
Kaplan Centre for Corporate Learning - Communication Series |
o The telephone is probably the first point of contact for your customer and your ability to connect and effectively communicate with the caller will leave a lasting impression. Through the correct use of voice and tone and other telephone-handling strategies, your organisation will definitely make that first impression last!
o What will be covered (1 day):
• Projecting an image over the telephone
• Listening actively
• Receiving and handling incoming calls
• Planning your calls
• Handling difficult callers
• Developing good telephone habits
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Communicating With the Media
Kaplan Centre for Corporate Learning - Communication Series |
o This programme focuses on the special ability of executives to communicate with the media in good times as well as challenging times. What are the tips and tricks and special skills needed to get the media on your side? What are the characteristics media executives need to be aware of while fine-tuning their key messages?
o What will be covered (1 day):
• How the media really works?
• How not to irritate or offend the media
• Providing what the media wants
• Getting the media effectively eating out of your hands
• Getting your messages out to your audience
• Enjoying the media communication process
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Basic Facilitation: Getting the most out of a Business Discussion
Kaplan Centre for Corporate Learning - Communication Series |
o A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without being a subject matter expert. An effective facilitator is one who can draw out and process audience inputs for the purpose for moving a discussion forward. You will learn how to recognise group dynamics and motivations through planned dialogue, feedback and consensus building.
o What will be covered (2 day):
• Role of a facilitator
• Differentiating process from content
• Identifying your audience
• How adults process information
• Facilitation skills ¨C questioning, listening, paraphrasing, summarising & feedback
• Strategies to increase participation
• Reaching decisions
• Facilitation process tools
• Handling conflicts and resistance
• Interventions to redirect inappropriate behaviours and difficult participants
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Crisis Communications
Kaplan Centre for Corporate Learning - Communication Series |
o In a crisis situation or when faced with unforseen challenges, being able to deal effectively with the media and your organisation¡¯s stakeholders will help you to come out looking and sounding like the industry leader that you are!
o What will be covered (1 day):
• Crisis management definitions and basics
• Introducing Proactive Crisis Management
• Execution against a crisis plan
• Tips when a crisis hits
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Emotional Intelligence in the Workplace
Kaplan Centre for Corporate Learning - Communication Series |
Emotional Intelligence (EQ) helps us understand how and why we react and respond to certain events and people at the workplace. It also helps us to understand that our responses are shaped not just by our rational judgment and our personal history but are largely influenced by our perceptions and expectations. Daniel Goleman, author of ¡®Emotional Intelligence¡¯, quotes ¡°that the rules for work are changing. We¡¯re being judged¡. by how well we handle ourselves and others.¡± This course is structured according to the 3 areas of EQ: Know Self, Master Self and Give Self. Participants will learn more about their EQ and how they can develop EQ skills to manage themselves and others more meaningfully to achieve greater success at work and in their personal life.
o What will be covered (1 day):
• Concept of EQ
• EQ Framework
• Knowing, Master & Giving Self
• Steps to increase EQ
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Cultural Impact on Workplace Harmony
Kaplan Centre for Corporate Learning - Communication Series |
o Globalisation brings together people from different background and culture. Individual and organisational success depends on how well people interact. Understanding cultural difference when communicating is the bridge that connects people of different cultures.
o What will be covered (2 days):
• The Communication Journey
• Influence of Culture
• Cultural Barrier
• Communicating with people of different culture
• Cross-cultural communication toolkit
• Culturally-sensitive listening & communication styles
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Effective Business Writing Skills
Kaplan Centre for Corporate Learning - Communication Series |
Good writing contributes to great communication. It never goes out of style, and these days the need for clear, effective writing is just as important to the success of your business or career as it ever was. Especially now, with the increased emphasis on communicating even critical instructions and data by email, effective writing skills are a must. This only adds to the heavy writing demands created by the letters, memos, proposals and technical documents that have been a standard in business for many years. The purpose of this workshop is to enable you to produce more effective written communications.
o What will be covered (2 Days):
• Explore feelings and attitudes towards writing and gain more confidence in their abilities to produce written materials
• Organise thoughts quickly and generate content of excellent quality
• Identify and correct the common mechanical problems that occur in business writing
• Examine principles of form that can increase the effectiveness of their memos, proposals, reports and
business letters
• Compose e-mail messages that are clear, effective and appropriate
• Confidently prepare written documents
• Recognise good writing
• Address content and style to address specific reader needs
• Organising writing for greater effectiveness
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Jumpstart Your Sales ROI
Kaplan Centre for Corporate Learning - Selling & Marketing Series |
o The most important task of every sales professional is to close more sales. The most important question to ask yourself is: How can I improve my Sales ROI? The purpose of this workshop is to help you calculate your current Sales ROI and have an in-depth understanding of how you can devise effective strategy to boost your sales!
o What will be covered (2 Days):
• What is the concept of Sales ROI?
• Three most important questions to ask yourself
• Calculating Sales ROI
• Analyse Sales ROI ¨C Your effectiveness
• Effective strategies to improve your sales
• Building a sustainable business
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Growing Your Key Accounts
Kaplan Centre for Corporate Learning - Selling & Marketing Series |
o 80% of your sales come from 20% of your customers. Isn¡¯t it ironic than that you are not developing and growing your key and strategic accounts (probably the top 20% of your customer base)? Formulating a Key Account programme will help you to develop your company¡¯s most important accounts, maximise major sales opportunities and emphasize long term account relationship.
o What will be covered (2 days):
• Key Account Identification & Analysis
• Evolution of the Client ¨C Vendor relationship
• Skills for effective account management
• Identifying stakeholders
• Forging partnerships
• Building customer intimacy
• Developing your Key Account Plan
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Sales Success through Coaching
Kaplan Centre for Corporate Learning - Selling & Marketing Series |
o Your sales people are your key assets in helping you achieve your business goals. Using coaching could motivating your sales people toward achieving their higher performance level. You will learn how to create a positive working environment and apply effective style of coaching and coaching skills that will result in better benefits for you and your sales people.
o What will be covered (2 Days):
• Benefits of Sales Performance Coaching
• Roles and Qualities of an Effective Coach
• Principles of effective coaching
• Uncovering the needs of your sales people
• Communication styles for coaching situations
• Questioning and Giving Feedback effectively
• Establishing coaching plans
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Designing Your Sales Pitch
Kaplan Centre for Corporate Learning - Selling & Marketing Series |
o Every prospect you call on tells you these: We¡¯re happy with our existing vendor; You¡¯re just one of the many who has called; We have no needs at the moment¡We all know why we need to make our proposition unique so that prospects listen to us. More importantly, we show you how.
o What will be covered (2 Days):
• Making the telephone work for you
• Weeding out the suspects from the prospects
• Learning your sales process
• Convincing presentations
• Overcoming objections
• Closing the deals, not losing it
• Effective follow up
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Successful Selling Through Story Telling
Kaplan Centre for Corporate Learning - Selling & Marketing Series |
o This programme will allow you to experience the power of using different and interesting ways to tell and sell your product/services story and make it a compelling proposition for your intended audiences ¨C your customers, the media, well-defined stakeholders within and outside the organisation you represent.
o What will be covered (1 Day):
• The Story ¨C what exactly is it?
• Why bother to tell the Story?
• Innovative ways to tell the story and then to sell it
• Why should the audience be interested in hearing you?
• What you achieve from telling a good and compelling story?
• How to manage your audience
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Practical Sales Management
Kaplan Centre for Corporate Learning - Selling & Marketing Series |
o More often than not, star sales people are promoted to be sales managers without being equipped with the competencies to function effectively as a sales manager. In this practical workshop, you will walk away with a new paradigm towards leading your sales team and how you should change your role from one that is operational to one that is strategic.
o What will be covered (2 days):
• Leading vs Managing
• Recruiting and training
• Setting sales performance targets
• Designing compensation programmes
• Managing sales territories
• Conducting sales meetings
• Building and motivating your team
• Evaluating Sales Performance
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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Developing Consultative Selling Skills
Kaplan Centre for Corporate Learning - Selling & Marketing Series |
o You hear this all the time¡± We don¡¯t sell you products, we give you a solution!¡± But how do you do that? We show you how by developing your consultative selling skills to focus on the real needs of your customers and offer them a solution that adds value to your business relationship
o What will be covered (2 Days):
• What makes a star consultative salesperson
• What makes the customers buy
• Sales cycle of a consultative selling approach
• Develop consultative skills to uncover customers¡¯ needs
• Different customers requires different strokes
• Handling objections professionally
• Delivering your sales promise
For more information, please call 6733 1877 or email to info@apmi.edu.sg |
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